Performance indicator system of a pharmaceutical supply chain built on balanced score card

VernacularTitle:基于平衡计分卡的药品供应链绩效评价指标体系构建
Author: Shiying JIANG ¹ ; Chunming MA ; Qin GONG
Author Information

1. 湖北医药学院医药供应链管理研究所公共卫生与管理学院
Keywords: Hospital administration; Balanced scored card; Performance appraisal; Pharmaceutical supply chain; Indicator system
From: Chinese Journal of Hospital Administration 2018;34(5):377-380
CountryChina
Language:Chinese
Abstract: Objective To build an indicator system of pharmaceutical supply chain performance using the theory of balanced scored card(BSC). Methods A preliminary indicator system was built by way of literature analysis during February-October of 2017, with a formal questionnaire prepared by means of the questionnaire test method. Two rounds of expert consultation were carried out in Delphi method, and the statistical analysis method was used to determine the index weight and the reliability, with the system applied. Results Such a system consisted of seven level-1 indicators and 22 level-2 indicators. The content efficiency index of the system was 0.833, and the total Cronbach a index was 0.892, indicating satisfactory efficiency and reliability. Conclusions This system established in the study proves scientific and feasible, and can provide reference for hospitals to improve their performance of the pharmaceutical supply chain.