Hospital service optimization practice based on third-party satisfaction measurement
10.3760/cma.j.issn.1000-6672.2018.03.016
- VernacularTitle:基于第三方满意度测评的医院优化服务实践
- Author:
Guoqiang ZHANG
1
;
Shuyi XU
;
Xiaofei HU
;
Fangming XU
Author Information
1. 浙江省舟山医院
- Keywords:
Total quality management;
Third-party measurement;
Patient satisfaction;
Service optimization
- From:
Chinese Journal of Hospital Administration
2018;34(3):237-240
- CountryChina
- Language:Chinese
-
Abstract:
The paper introduced the third-party satisfaction measurement and refined appraisal for quality continuous improvement programs launched by the hospital,and the PDCA management tools which optimized quality of care and patient satisfaction.The hospital is thus recommended to leverage databases for big data comparison,and carry out refined management on such basis,for the purposes of better performance management,higher doctor-patient friendship and patient trust.
