Application value of optimized nursing service in outpatient and emergency transfusion room
10.3969/j.issn.1008-9691.2018.03.025
- VernacularTitle:优化护理服务在门急诊输液室中的应用价值
- Author:
Qin TAO
1
Author Information
1. 贵州省六盘水市水矿控股集团有限责任公司总医院护理部
- Keywords:
Emergency infusion;
Optimized nursing service;
Process management;
Application value
- From:
Chinese Journal of Integrated Traditional and Western Medicine in Intensive and Critical Care
2018;25(3):316-318
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the application value of optimized nursing service in transfusion room of outpatient and emergency department. Methods The clinical data of 1 200 patients who were treated in the emergency transfusion room of the Water Mine Holding Group General Hospital of Liupanshui in Guizhou Province from January 2011 to October 2017 were analyzed retrospectively, of the 1200 patients, 600 were treated with conventional basic nursing in the control group, while another 600 were given the optimal nursing service in the observation group. The differences in nursing satisfaction rate and incidence of nurse-patient conflict between the two groups were compared. Results The total satisfaction rate of the patients in the observation group was significantly higher than that of the control group [97.83% (587/600) vs. 88.67% (532/600), P ＜ 0.05]; the incidence of nurse-patient conflict in the observation group was significantly lower than that of the control group [8.6% (48/600) vs. 27.2% (163/600), P ＜ 0.05]. Conclusion The optimized nursing service has high application value in the outpatient and emergency transfusion room, which is conducive to elevating the quality of nursing service and improving the relationship between nurses and patients.
