Investigation on Pharmaceutical Care of Chain Drug Stores in Chengdu from the Consumers' Angle
10.6039/j.issn.1001-0408.2017.30.05
- VernacularTitle:基于消费者视角的成都市连锁药店药学服务情况调查
- Author:
Zhaohui JIN
1
;
Minglin ZHENG
;
Jian ZHANG
;
Miao ZHAO
Author Information
1. 四川大学华西医院
- Keywords:
Chengdu;
Chain drug store;
Pharmaceutical care;
Consumers;
Investigation
- From:
China Pharmacy
2017;28(30):4194-4197
- CountryChina
- Language:Chinese
-
Abstract:
OBJECTIVE:To provide reference for improving the pharmaceutical care of chain drug stores.METHODS:By convenience sampling,questionnaire survey about pharmaceutical care of drug stores was conducted among the customers in 5 chain drug stores (selecting each one branch drug store with certain scale) from Chengdu.The data were analyzed statistically.RESULTS:A total of 413 questionnaires were issued,of which 400 were valid,with effective recovery rate of 96.9％.Only 25.5 ％ respondents could identify the licensed pharmacist;higher educated respondents and respondents with academic background of medicine were more likely to make distinction (P＜0.05).The respondents who had often received the service of medication guidance,the service of recommending same effect medicine with low price and the service of medication instruction was only 45.5％,19.0％ and 48.3％ respectively,5.3％,13.0％ and 10.8％ of those who had never received such services.Respondents' satisfaction with the general service staff (64.0％) was much higher than with licensed pharmacist (34.3％).Respondents believed that the three most important pharmaceutical care were medication guidance,helping boiling TCM and free health test.CONCLUSIONS:Consumers can not clearly distinguish the licensed pharmacist in drug stores.The situation that consumers can get major items of pharmaceutical care is still unsatisfactory.Consumers are less satisfied with licensed pharmacists,but their attention to medication guidance services reflects their strong awareness of medication safety.
