Relations of job satisfaction to emotional intelligence and emotional labor in bus drivers
10.3969/j.issn.1000-6729.2018.01.013
- VernacularTitle:公交车司机情绪智力和情绪劳动与工作满意度的关系
- Author:
Fei GAO
1
;
Rongrong ZHAO
;
Tingting LIN
Author Information
1. 山东师范大学心理学院
- Keywords:
bus drivers;
emotional intelligence;
emotional labor;
job satisfaction;
surface acting;
deep acting
- From:Chinese Mental Health Journal
2018;32(1):72-77
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore the relationship among emotional intelligence,emotional labor and job satisfaction.Methods:Totally 257 bus drivers [158 males and 99 females,aged 17 to 50 years,mean age (32 ± 7)years] in Jinan were surveyed with the Emotional Intelligence Scale (EIS),the Emotional Labor Scale (ELS) and the Minnesota Satisfaction Questionnaire (MSQ).Bootstrap was used to test the mediating effect.Results:The scores of EIS and ELS were both positively correlated with the MSQ scores (r =0.28,0.23,Ps ＜0.01) in the bus drivers.The surface acting (SA) scores were negatively correlated with the MSQ scores (r =-0.18,P ＜ 0.01),and the deep acting (DA) score were positively correlated with the MSQ scores (r =0.40,P ＜ 0.01).Mediating effect test showed that the indirect effect of surface acting was 0.07 (95％ CI:0.01-0.16),and the indirect effect of deep acting was 0.10 (95％ CI:0.03-0.21).Correspondingly,the direct effect of emotional intelligence on job satisfaction respectively was 0.35 (95％ CI:0.20-0.58) and 0.33 (95％ CI:0.12-0.53).Conclusion:These findings support that the bus drivers with higher emotional intelligence may be more satisfied with their job.Emotional intelligence is found to indirectly influence job satisfaction through surface acting and deep acting,and it may affect the bus drivers more effectively choose and use emotion regulation strategies.
