SURVEY FOR CUSTOMERS SATISFACTION OF THE HEALTH CARE ORGANIZATIONS IN 2016 OF DARKHAN-UUL PROVINCE
- VernacularTitle:ДАРХАН-УУЛ АЙМГИЙН ЭРҮҮЛ МЭНДИЙН БАЙГУУЛЛАГУУДААР 2016 ОНД ҮЙЛЧЛҮҮЛЭГЧДИЙН СЭТГЭЛ ХАНАМЖИЙН СУДАЛГАА
- Author:
Oyun M
1
;
Tuya B
1
;
Uuganbayar G
1
Author Information
1. MNUMS-Darkhan-uul Medical School
- Publication Type:Journal Article
- Keywords:
atisfaction, interest, equality, quality and safety of health care
- From:Innovation
2017;11(4):32-36
- CountryMongolia
- Language:Mongolian
-
Abstract:
BACKGROUND: Assessing the customer’s satisfaction of the health care services, professional organizations suggest the special methods to study what they want and don’t want and how much can pay for the service. For this purpose, we conducted the study to determine the satisfaction of the customers of Darkhan-Uul province health care organizations in 2016, according to the international experience.
The survey was conducted in the Darkhan-Uul province Health Department, in general hospitals, public and private medical institutions in 2015 and 2016 respectively.
On the basis of a unified methodology according to the order of the Ministry of Health No. 13 of 2014, the survey was conducted on the basis of a special questionnaire prepared in accordance with articles 22 and 23 of the Minister of Health No. 448.
The results of the consumer survey, customer satisfaction in Darhan-Uul province by 2016 were higher than in 2015, a good estimate of 1.4%, an average rating of 10.4% and below was a poor estimate of 11.8%. The survey shows the need to consider the issue of equality, which is a key issue in the field of human rights, the formulation of political environments and the regulation of their situation.
