Analysis on Measures of Enhancing Quality Control of Pharmacy Services in Hospitals
- VernacularTitle:医院药房提升服务质量管理对策分析
- Author:
Huiming WANG
;
Zhiyuan LIANG
;
Biyi HUANG
;
Li'Na LI
- Publication Type:Journal Article
- Keywords:
Pharmacy of hospitals;
Service quality;
Management measures
- From:
China Pharmacy
1991;0(05):-
- CountryChina
- Language:Chinese
-
Abstract:
OBJECTIVE:To study the effectiveness of the management measures on the enhancing of pharmacy services quality in our hospital.METHODS:The concerned data about the management measures such as rules that‘those who rece_ ived the prescriptions the first should be responsible for which’,activity that‘no error,no appealing for100days’,rules th_ at‘exchanging notebooks about working quality’,etc.,were analyzed by SPSS10.0software package.RESULTS:The ef?fective practice of management measures can increase patients'satisfaction and trust in the consultancy.CONCLUSION:The management measures are helpful in the enhancement of pharmacy services quality and the information communication between pharmacy department and the other concerned departments.
