Cultivation of doctor-patient communication ability for general practitioners based on iceberg theory
10.3760/cma.j.issn.1671-7368.2017.09.023
- VernacularTitle:基于冰山理论的全科医生医患沟通能力培养技巧
- Author:
Xiayuan ZHU
;
Hao WU
;
Caiying GE
;
Xiaoxia LI
;
Zhili LI
;
Min KONG
;
Xiumei LIU
;
Junxing LIU
- Keywords:
Physician patient relationship;
Communication;
General practitioner
- From:
Chinese Journal of General Practitioners
2017;16(9):737-739
- CountryChina
- Language:Chinese
-
Abstract:
An iceberg model for better understanding the patients was developed.In this model the seeking for consultation is visible part of illness behavior,but the thoughts,concerns and expectations toward his or her illness are the hidden parts.Through detailed history taking,using appropriate language skill (Leichester Assessment Package) and nonverbal communication skill (space distance,eye contact,listening,pronunciation,appropriate silence),physicians can acquaint comprehensive knowledge about the hidden thoughts,concern and expectation of patients about their illness.This model would help general practitioners to raise communication and consultation ability and skills in their practice.
