Research on performance management based on standardized workload of family doctor studio
10.3969/j.issn.1674-2982.2017.10.004
- VernacularTitle:基于家庭医生工作室标化工作量的绩效管理应用研究
- Author:
ping JIANG
1
;
Jie WANG
;
Qi ZHAO
;
chao Yu SHENG
Author Information
1. 上海市长宁区卫生与计划生育委员会 上海 200250
- Keywords:
Family doctor's studio;
Standardized workload;
Performance management
- From:
Chinese Journal of Health Policy
2017;10(10):16-22
- CountryChina
- Language:Chinese
-
Abstract:
Objective:Through standardized workload,this paper intends to conduct performance management of family doctor's studio so as to scientifically and dynamically evaluate employees' (family doctors and their assis-tants) work behavior and results. Methods: We enhance the development of family doctor studios and establish 65 (24 categories) services based on the service pack of family doctor using methods like literature review,group inter-view and expert consultation etc. Through time-based standardization,we endeavor to set up quantitative indicators, the content and method of performance assessment and to implement this performance management. Results:Employees' workload, performance and service efficiency have all improved to some extent year-on-year after the workload standardization. Conclusions:It was shown that the performance management of family doctor team through workload standardization could enhance employees' workload, service efficiency and performance significantly. It helps motivate employees to reach their full potential, which is scientific, feasible and effective and fit in with the needs of community health reform.
