Investigation on rural residents′ satisfaction for village clinic services in Shandong province
10.3760/cma.j.issn.1000-6672.2017.11.017
- VernacularTitle:山东省农村居民对村卫生室服务满意度及影响因素研究
- Author:
Muye MA
1
;
Wenqiang YIN
;
Changhai TANG
;
Zhiqiang FENG
;
Junwei SONG
;
Qingzhu WEN
;
Mengqi TANG
;
Zhongming CHEN
Author Information
1. 潍坊医学院公共卫生与管理学院"健康山东"重大社会风险预测与治理协同创新中心 健康相关重大社会风险预警协同创新中心
- Keywords:
Rural residents;
Village clinics;
Rural doctors;
Satisfaction;
Influencing factors
- From:
Chinese Journal of Hospital Administration
2017;33(11):863-867
- CountryChina
- Language:Chinese
-
Abstract:
Objective To study the rural residents′ satisfaction for services of village clinics in Shandong province, identify the influencing factors and put forward feasible suggestions and countermeasures. Methods The method of multi-stage stratified random sampling was used in 54 villages of 18 counties from six prefectures,with 1 590 rural residents randomly sampled for questionnaire survey and interview. This survey called into play the composition ratio for descriptive analysis,and univariate analysis and multinomial logistic regression for identifying the influencing factors. Results The rural residents′overall satisfaction for services of village clinics was acceptable as 65.6% of them were satisfied,yet still at a low level. Major influencing factors for the satisfaction are service attitude and communication ability of rural doctors, drug availability at village clinics, and conditions of equipments and environment. Conclusions Authors proposed such measures as strengthening training of the service attitude and communication ability of rural doctors, scientifically adjusting and refining the types and quantities of essential drugs and continuing to better the conditions of equipments and environment of village clinics. These measures aim at further improving rural residents′satisfaction for services of village clinics.
