The characteristics of frequent callers of Xiamen psychological aids hotline

VernacularTitle:厦门心理援助热线重复来电求助者的特征
Author: Farong LIU ¹ ; Suying WU ; Zhenhua LIAO ; Xueti DONG ; Jianlin JI
Author Information

1. 厦门市仙岳医院心理科厦门361012
Keywords: Psychological aids hotline; Repeate; Suicidal risk; Characteristics
From: Chinese Journal of Nervous and Mental Diseases 2017;43(8):475-479
CountryChina
Language:Chinese
Abstract: Objective To characterize hotline callers and related factors in Xiamen psychological aids hotline.Methods The data of 8397 callers who had used hotline were recruited from September 2010 to August 2015.During the calling,the callers were interviewed on their demographic characteristics,main counseling problems and suicidal related factors.Results Among the 8397 callers,1304 (15.5％) were frequent callers.Frequent callers had a high proportion of love and interpersonal problems,learning problems,mental illness problems.After adjusted for demographic characteristics,suicidal ideation or behavior (OR=1.417,95％CI:1.083～1.853),prior suicidal behavior 2 weeks before calling (OR=1.453,95％CI:1.058～1.996),symptoms of mental illness (OR=1.909,95％CI:1.188～3.065) were associated with repeated calls among hotline caller.Conclusion Counselor should pay attention to the suicidal related factors in psychological aids hotline to provide better service for hotline caller.