Development of a Job Competency Model of a Dental Intermediary-Manager Using the Delphi Method.
10.17135/jdhs.2017.17.2.150
- Author:
Hak Jin MOON
1
;
Soon Ryun LIM
Author Information
1. Department of Dental Hygiene, Namseoul University, General Graduate School, Cheonan 31020, Korea.
- Publication Type:Original Article
- Keywords:
Competency;
Delphi;
Dental hygienists;
Intermediary-manager
- MeSH:
Commerce;
Dental Hygienists;
Education;
Focus Groups;
Humans;
Leadership;
Methods*;
Self-Control
- From:
Journal of Dental Hygiene Science
2017;17(2):150-159
- CountryRepublic of Korea
- Language:Korean
-
Abstract:
The purpose of this study was to identify job competencies of a dental intermediary-manager and to develop a job competency model. First, job competencies were extracted from literature review. Next, a focus group interview was conducted with a total of 5 people to prepare a draft of job competency model for dental intermediary-manager. Finally, a Delphi survey was conducted with 32 panels. A job competency model for dental intermediary-manager consisted of 6 groups which were dental business management, medical support, human resources management, communication, customer management, leadership, self-control and attitude. Subsequently 25 sub-competencies and 95 behavioral indicators were developed. The job competency model will be able to provide basic data for the development training programs to improve the competency of dental intermediary-managers.
