Effects of Work Environment, Organizational Culture and Demands at Work on Emotional Labor in Nurses.
10.11111/jkana.2016.22.2.119
- Author:
Ji Yun LEE
1
;
Hye Ri NAM
Author Information
1. Department of Nursing, Kangwon National University, Korea. chong0620@naver.com
- Publication Type:Original Article
- Keywords:
Emotional labor;
Work environment;
Organizational culture;
Demands at work
- MeSH:
Multivariate Analysis;
Nursing;
Organizational Culture*
- From:Journal of Korean Academy of Nursing Administration
2016;22(2):119-128
- CountryRepublic of Korea
- Language:Korean
-
Abstract:
PURPOSE: The purpose of this study was to investigate the relationship among work environment of nursing, nursing organizational culture, demands at work and the emotional labor in clinical nurses. METHODS: A convenience sample of 241 registered nurses was obtained from two hospitals. Data were collected by a self-administered questionnaire during December, 2014. Data were analyzed using descriptive statistics, t-test, one-way ANOVA, Pearson correlations and multiple regression with SPSS/WIN 21.0. RESULTS: The mean score for emotional labor was 3.36±0.48, for work environment of nursing, 2.44±0.36, and for innovational-orientation, 2.95±0.56: Relation-orientation, 3.34±0.62, Task-orientation, 2.95±0.53, and hierarchy-orientation, 3.41±0.49, The score for quantitative demands was 3.02±0.56, and for work pace, 3.76±0.76. In multivariate analysis, factors related to emotional labor were work environment of nursing, innovational-orientation and work pace. CONCLUSION: Findings from this study indicate the need to evaluate and improve the work environment for nurses to decrease emotional labor.
