Evaluation of Satisfaction with Hearing Aids Using a Questionnaire Based on MarkeTrak Survey.
10.3342/kjorl-hns.2014.57.5.304
- Author:
Young Soo CHANG
1
;
Jeesun CHOI
;
Ga Young PARK
;
Hye Youn YOUM
;
Ha Young BYUN
;
Yang Sun CHO
Author Information
1. Department of Otorhinolaryngology-Head and Neck Surgery, Samsung Medical Center, Sungkyunkwan University School of Medicine, Seoul, Korea. yscho@skku.edu
- Publication Type:Original Article
- Keywords:
Consumer satisfaction;
Hearing aid;
MarkeTrak
- MeSH:
Consumer Satisfaction;
Surveys and Questionnaires;
Education;
Female;
Hearing;
Hearing Aids*;
Humans;
Male;
Surveys and Questionnaires*
- From:Korean Journal of Otolaryngology - Head and Neck Surgery
2014;57(5):304-313
- CountryRepublic of Korea
- Language:Korean
-
Abstract:
BACKGROUND AND OBJECTIVES: MarkeTrak survey is a subjective evaluation method for hearing aid users. This investigation evaluated the level of subjective satisfaction in hearing aid users by adopting the MarkeTrak survey method. SUBJECTS AND METHOD: Ninety-seven subjects participated in this study and replied to the Korean version of 8th MarkeTrak survey. The satisfaction score regarding hearing aids used a 7-point scale to analyze the patient-related as well as hearing aids-related factors. RESULTS: Overall satisfaction rate was 60.8%. Among the patient-related factors, women showed significantly higher satisfaction rate (p<0.05) than men but the level of education affected the satisfaction rate (p<0.05). Hearing aids users showed significantly higher satisfaction rate in small group communication than in other circumstances (p<0.05). The factors related to the hearing aids did not have significant influence on the satisfaction rating. CONCLUSION: MarkeTrak survey is a useful questionnaire for evaluating satisfaction about not only hearing factors but also sociodemographic factors and hearing-aids related factors.
