A Study of Patients’ Satisfaction with the Emergency Department (ED) of Hospital Universiti Kebangsaan Malaysia (HUKM)
- Author:
Ismail Saiboon
;
Ho Siew Eng
;
Bala Krishnan
;
Siti Nooraini Ali
;
Noorafindi Murad
;
Audrey Pathnathan
;
Choy Yin Choy
- Publication Type:Journal Article
- Keywords:
patient satisfaction, emergency department, triage
- From:Medicine and Health
2008;3(1):7-13
- CountryMalaysia
- Language:English
-
Abstract:
Patients’ satisfaction is of critical interest to all healthcare providers. Satisfied patients are
more likely to seek health care and to comply with prescribed treatment regimes. The
objective of the study was to identify factors that influence patient satisfaction with
Emergency Department HUKM (ED HUKM). This study was conducted at ED HUKM from January 2007 till March 2007. A convenience sample of 100 participants was recruited
from triage 4. The Davis Consumer Emergency Care Satisfaction Scale (CECSS) was
adopted and modified. It consists of 19 questions; used a 5 point, Likert type scale of 1 to 5
(1= completely disagree and 5= completely agree) to measure patient satisfaction with
triage, health care providers caring behaviours and health teaching. Results showed that
75 participants (75%) were satisfied. There were no significant difference found between
male and female patients with total CESCC scores (t=0.308, p values >0.05). Pearson
product moment correlation coefficients showed a positive relationship between total and
subscale patient satisfaction scores, caring scores (r=0.905, p value <0.05) and teaching
scores (r=0.695, p < 0.05). Overall, patients were satisfied with services at the ED HUKM.
Patients’ satisfaction remains as an important quality outcome measure of emergency care
in any hospital.
- Full text:P020160928368053361316.pdf
