Analysis on the Medical Service Management at Private Hospitals based on the Investigation of Patient Satisfaction
10.12026/j.issn.1001-8565.2017.05.25
- VernacularTitle:基于患者满意度调查的社会办医院医疗服务管理分析
- Author:
Tong ZHANG
;
Xing YANG
;
Fengmei LI
- Keywords:
Private Hospitals;
Patient Satisfaction;
Doctor-Patient Relationship;
Medical Quality
- From:
Chinese Medical Ethics
2017;30(5):633-636
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To investigate and analyze the current status of patient satisfaction and the influencing factors at private hospitals in Guizhou Province,and thus to provide a scientific basis for the management of medical service at private hospitals.Methods:The satisfaction scores were statistically described and analyzed by the factor analysis and multiple linear regression analysis.Results:The overall satisfaction score of patients was (3.87 ± 0.85),of which the satisfaction of medical technology,drug price,inspection fee,and medical facilities was lower.The factor analysis showed that satisfaction of patients at private hospitals could be classified into the environment,the quality of service,medical expense,and service flow.Multivariate linear regression results showed that its standardized partial regression coefficient by the parameter descending order followed as medical expense,the environment,the quality of service,and then service flow.Conclusions:Private hospitals should set up a fair medical expenditure mechanism,improve the environment and quality of medical services,and optimize service flow in order to improve patient satisfaction.
