Development of a hospital performance scale based on patient experience
10.3760/cma.j.issn.1000-6672.2017.06.020
- VernacularTitle:基于患者体验的医院服务绩效评价量表开发
- Author:
Dan HU
;
Xuanxuan WANG
;
Ya ZHU
;
Rongqin JIANG
;
Jingxian LI
;
Aichen GE
;
Jiaying CHEN
- Keywords:
Patient experience;
Service;
Performance evaluation;
Scale;
Development
- From:
Chinese Journal of Hospital Administration
2017;33(6):463-466
- CountryChina
- Language:Chinese
-
Abstract:
The paper described the development stages of a hospital performance evaluation scale based on patient experience.An empirical application on 7 856 patients of 26 hospitals in four provinces in the country identified the challenges encountered in the course of its application.These include limits of patients experience,variations on the experience reports incurred by different services experienced by patients,and setting of the patient-inpatient ratio among others.Solutions proposed based on these studies aim at creating a patient experience scale tailored to Chinese patients.
