Problems and countermeasures for after-sale service of medical equipment
10.7687/j.issn1003-8868.2017.06.141
- VernacularTitle:医疗设备售后服务履行中存在问题及应对策略
- Author:
Lianzhen ZHANG
;
Xihu WANG
;
Yan YANG
;
Zuguang JIN
;
Fan YIN
;
Liang GAO
- Keywords:
medical equipment;
after-sale service;
engineering technical personnel;
quality;
safety
- From:
Chinese Medical Equipment Journal
2017;38(6):141-143,157
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the problems and countermeasures during the implementation of after-sale service of the medical equipment.Methods The common problems and their causes during after-sale service were analyzed,and some countermeasures were proposed from the aspects of signing purchase contract,acceptance check,operation quality,overall evaluation,personnel and etc.Results Strengthened after-sale service contributed to enhancing the medical equipment in operation quality,medical safety and efficiency.Conclusion It is important to take corresponding measures during after-sale service to improve operation quality and decrease operation cost of the medical equipment.
