An evaluation index system of ward management: development and practice
10.3760/cma.j.issn.1000-6672.2017.07.015
- VernacularTitle:病房管理评优指标体系构建与实践
- Author:
Hongmei ZHANG
;
Na GUO
;
Jing CAO
;
Jing JIAO
;
Yue HE
;
Xia LIU
;
Yuan LIU
;
Xinjuan WU
- Keywords:
Ward management;
Evaluation;
Index system;
Delphi method
- From:
Chinese Journal of Hospital Administration
2017;33(7):527-530
- CountryChina
- Language:Chinese
-
Abstract:
Objective To construct an evaluation index system of ward management,which can evaluate the efficiency of ward management fairly, and make the ward management more scientific and standardized.Methods Delphi method was used in semi-structured interview of 31 experts and 74 experts were subject to questionnaire consultation, so as to establish the index system.Results The index system of ward management so built consisted of three level-1 indexes of safety and quality, teamwork and patient satisfaction, six level-2 indexes of daily monitoring, service environment, adverse events, doctor-nurse cooperation, evaluation of administrators and patient satisfaction, and 25 level-3 indexes.Practice of this system in the past two years reduced adverse events and elevated quality of care.Conclusions This system as used clinically proves its operability and objectivity.
