Effect of Quality Control Circle on Improving Patient Satisfaction among Insured Patients
10.12026/j.issn.1001-8565.2017.06.10
- VernacularTitle:品管圈活动提高医保患者满意度的效果分析
- Author:
Xiaofang AN
;
Yingyi XI
;
Xiaoli WANG
;
Xiaoying LI
;
Jun LYU
- Keywords:
Quality Control Circle;
Medical Insurance Center;
Patient Satisfaction
- From:
Chinese Medical Ethics
2017;30(6):707-710
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore the effects of quality control circle(QCC) on the complaint management and patient satisfaction in the medical insurance center.Methods:We set up QCC,defined the subject,identified the problems and made the cause analysis,made the countermeasures and implemented them.Results:Mter QCC ac-tivities,patients'major unsatisfactory factors such as long waiting time and poor staff coordination ability were signif-icantly improved.In addition,patient complaints decreased significantly (P ＜ 0.01).Conclusion:The application of QCC management on patient complaints can not only increase patient satisfaction,but also provide an importantway for the hospital to build up the brand.
