Practical Exploration of Improving Patients' Medical Experience in the Hospital
- VernacularTitle:我院改善患者就医体验的实践探索
- Author:
Chuanen HAN
- Keywords:
medical experience;
medical service;
visit process
- From:
Chinese Hospital Management
2017;37(5):71-73
- CountryChina
- Language:Chinese
-
Abstract:
The hospital carries out Two-Center on service to improve service model of the patients' medical experience,which is administration centers on clinical care and medical care staff centers on patient.Firstly,an active service mechanism of administration centered on clinical care is established.Secondly,various measures are taken to establish the high-quality service mechanism of medical care service.Thirdly,treatment process is optimized with information technology.Fourthly,a sustained and in-depth promotion long-term mechanism is established.
