An Investigation on the Satisfaction Degree of the Hospital′s Partial Functions
10.3969/j.issn.1671-332X.2016.10.048
- VernacularTitle:关于医院部分职能外包的满意度调查研究
- Author:
Fang XIE
- Publication Type:Journal Article
- Keywords:
Outsourcing;
Satisfaction;
Investigation;
Effect Analysis;
Core Competitiveness
- From:
Modern Hospital
2016;16(10):1541-1542,1546
- CountryChina
- Language:Chinese
-
Abstract:
Objective To understand the satisfaction degree of partial function outsourcing in a certain hospital of Xiaogan.Methods Through a questionnaire survey , SPSS20.0 was used to do statistical analysis .Results The satisfaction survey of outsourcing staff , the overall satisfaction rate was 9..7%, 96.5%after outsourcing .Investigation on medical quali-ty and patient satisfaction before and after the outsourcing and the outsourcing were 76.7%, after the outsourcing of 90.2%. Outsourcing personnel own happiness survey , assist doctors to job satisfaction was 91.0%, and on pay satisfaction was 82.5%, and turnover rate was 37.1%; Auxiliary nurses on the job satisfaction was 94.2%, and on pay satisfaction was 91.5%, and turnover rate was 29.4%.Conclusion Description of the survey , public hospitals under the limited re-sources, only to keep and develop the most competitive advantage of core resources , will be part of the non core outsourcing , which is adapt to the new management mode of market economy .It is the hospital to reduce costs , improve performance , to enhance the core competitiveness and enhance their adaptability to the environment , and all has the important practical signif-icance.
