CONSTRUCITON OF QUALITY ASSESSMENT SYSTEM OF OPTIMAL MEDICAL SERVICE BASED ON BYOD AND THE SERVQUAL THEORY
10.3969/j.issn.1671-332X.2015.05.054
- VernacularTitle:基于BYOD技术及SERVQUAL理论构建医疗服务质量评价体系
- Author:
Linmei PENG
;
Chun FANG
;
Wei SHI
- Publication Type:Journal Article
- Keywords:
BYOD technology;
SERVQUAL theory;
Service;
Quality;
Assessment
- From:
Modern Hospital
2015;15(5):140-141,144
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore and design quality assessment system of optimal medical service based on the BYOD and the SERVQUAL theory.Methods All items of medical service were quantified based on the theory of ERVQUAL to build a service bridge between patients and the medical team and at the same time change the traditional manual approach into a network assessment mode supported by information device.Results With the aid of BYOD technology and theory of SERVQUAL, a set of accurate service quality assessments system were built, and medical personnel could communicate with the patients timely and effectively through the system;to make comprehen-sive analysis of the hospital and to improve the quality of medical services continuously.Conclusion BYOD infor-mation technology combined with the theory of SERVQUAL can help enhance the quality of medical service and patients'satisfaction, improve staff quality and update concept and mode of service, optimize the hospital management and ultimately enhance the level of information management of medical service.
