PROGRESS IN THE RESEARCH OF HOSPITAL-PATIENT RELATION SATISFACTION
10.3969/j.issn.1671-332X.2015.03.041
- VernacularTitle:关于医院患者满意度的研究综述
- Author:
Hechong HUANG
;
Peijun CHEN
;
Zhiming CHEN
- Publication Type:Journal Article
- Keywords:
Hospital;
Patient satisfaction;
Medical quality
- From:
Modern Hospital
2015;(3):109-110,112
- CountryChina
- Language:Chinese
-
Abstract:
Analysis of patient satisfaction , as the supplement and improvement of the traditional medical quality assessment , has great significance for improving the quality of medical services , reducing the medical disputes and building a harmonious doctor -patient relationship .Based on the connotation of patient satisfaction , the patient satisfaction theory at home and abroad were introduced , providing a guide meaning for establishing a rational evalua-tion system and scientifically managing hospital service .
