Perception Gap of Medical Personnel Service Quality by Servqual Method
10.3969/j.issn.1671-332X.2016.01.031
- VernacularTitle:基于 Servqual方法的医务人员服务质量感知差距研究
- Author:
Heng LI
;
Roulei CHEN
- Publication Type:Journal Article
- Keywords:
Hospital Service Quality;
Servqual Method;
Perception Gap
- From:
Modern Hospital
2016;16(1):86-88,89
- CountryChina
- Language:Chinese
-
Abstract:
Objective To enhance the hospital′s competitiveness through evaluating hospital by its own staff.Methods The Servqual was used to investigate the hospital service quality.Results The hospital′s medical staff were good in personal appearance and professional knowledge.However, the hospital was week in equipment and fulfilling promises to patients.Conclusion The administrative should take corresponding measures to improve the quality of medical services for their existing management quality problems.
