Improvement Effect of Smart Drug Shelves on Service Process in Outpatient Pharmacy of West Hospital of Our Hospital
- VernacularTitle:浅析智能药架对我院西院门诊药房服务流程改进的效果
- Author:
Jing GE
;
Lei FENG
;
Ying LI
;
Zhu ZHU
;
Yan LIU
;
Yue GE
- Publication Type:Journal Article
- Keywords:
Optimization of service process;
Outpatient pharmacy;
Smart drug shelves
- From:
China Pharmacist
2014;(11):1957-1959,1960
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To analyze the improvement effect of smart drugs shelves on the service process in the outpatient pharmacy and to provide supporting data for the new service process. Methods:The dispensing time of pharmacists and the waiting time of pa-tients were studied and compared before and after the use of smart drugs shelves. Results: After the use of smart drugs shelves, 71. 52% of dispensing time was in 5min, and more than 95% was in 10min. In the 9 periods, the medians of patient waiting time on Oct 21, 2013 were all shorter than those on Oct 18, 2010. Conclusion:The use of smart drugs shelves can improve service efficiency, shorten patient waiting time and enhance service level of outpatient pharmacy.
