Procedure reconstruction to improve nursing service quality in the outpatient department
- VernacularTitle:门诊流程再造提升护理服务质量
- Author:
Guiling WANG
;
Xiaohua LI
;
Xiaoling YU
;
Hui LI
;
Li ZHANG
- Publication Type:Journal Article
- Keywords:
Outpatient department;
Procedure reconstruction;
Nursing service quality
- From:
Journal of Medical Postgraduates
2003;0(10):-
- CountryChina
- Language:Chinese
-
Abstract:
This article introduces our experience in reconstructing the service procedure in the outpatient department in order to raise the abilities of the nurses,optimize nursing service and promote service efficiency.Service procedure reconstruction can improve the service awareness of nurses,change the conception of nursing management,and better satisfy the needs of patients in the outpatient department.
