Reengineering the service process in specialized clinic of general hospital
- VernacularTitle:综合性医院专科化门诊服务流程再造
- Author:
Yi SU
- Publication Type:Journal Article
- Keywords:
Specialized clinic;
Business process reengineering;
One station service
- From:
Journal of Medical Postgraduates
2003;0(05):-
- CountryChina
- Language:Chinese
-
Abstract:
It is prevalent that patients waiting too long but receiving little service in the out-patient department in general hospital nowadays.To solve this problem,we had analyzed its current service process according to BPR(business process reengineering) theory in enterprise,and reengineered the service process in specialized clinic by means of cutting waste,simplifying steps,merging works and using modern information.We established the renal disease specialized clinic,which had practiced for three years and "one station service" has been achieved.The specialized clinic provides much convenience to patients.
