Application Research of Video Interaction Service Platform for Hospital Wards
- VernacularTitle:医院病房视频互动服务平台应用研究
- Author:
Chongde SHEN
- Publication Type:Journal Article
- Keywords:
digital hospital;
customer service system;
in-ward service;
video on demand (VOD)
- From:
Chinese Medical Equipment Journal
2003;0(10):-
- CountryChina
- Language:Chinese
-
Abstract:
Objective To modify the way of information-learning for in-ward patients and the modes of living and business services within or out of hospital, thus improving the service acquisitiveness and patient's satisfaction. Methods Based on the integration of the current hospital equipments and internal information, digital service platform was constructed by utilizing all kinds of technologies such as cable television network, broadband local network, internet, multi-media, embedded microcomputer, etc. Results In-ward patient can enjoy video on demand (VOD), bill inquiry, ordering meal, amusement games, business services and external hospital service conveniently via remote control and television in the room. Conclusion The platform introduces the digital technology into non-medical service in hospital. As an innovation in information technology and service pattern, the platform has a future in application.
