The effect of one station style in the reform of out-patient service flow
- VernacularTitle:一站式服务在门诊流程改造中的作用
- Author:
Xiaohua LI
;
Hui LI
;
Guobin YANG
;
Guiling WANG
- Publication Type:Journal Article
- Keywords:
Out-patient service flow;
One-station style;
Humanized service
- From:
Journal of Medical Postgraduates
2004;0(02):-
- CountryChina
- Language:Chinese
-
Abstract:
The human-based and patient-centered notion is a significant breakthrough of the management conception of modernized hospitals.The service mode of one station style was first adopted in health examination center in the reform of out-patient service flow.Based on the humanized service notion,we can provide health examination service with high quality and efficiency to various patients by taking multifarious measures such as reforming the department locations,optimizing the health examination course and setting convenience-stations.The service mode of one station style was demonstrated to have not only elevated the quality and efficiency of health examination service,but also increased both the patients satisfaction and the profit and reputation of the hospital.
