Quality of medical care service process for outpatients in primary and secondary-care hospitals in Shanghai
- VernacularTitle:上海市区一、二级医院门诊医疗服务过程质量调查
- Author:
Xia LI
;
Di XUE
;
Jinyu DING
;
Min LI
- Publication Type:Journal Article
- Keywords:
Ambulatory care;
Hospital administration;
Quality control
- From:
Chinese Journal of General Practitioners
2002;0(02):-
- CountryChina
- Language:Chinese
-
Abstract:
0.05) . Time consumed for registration and waiting for consultation, average medical care cost, time consumed for dispensing prescription and average total patients' visit time except for diagnosis and treatment were significantly less in primary-care hospitals than those in secondary-care ones( P 0.05) . Conclusions Quality of medical care service process in primary and secondary-care hospitals was perceived good by the outpatients. In general, phenomena of long queues for registration, waiting for consultation, payment, getting drugs and short time for diagnosis and treatment in outpatient departments have been improved a little bit. Medical doctors in primary-care hospitals could provide medical care service as nearly the same as that in secondary-care ones, while time consumed for registration, waiting for consultation, payment and getting drugs, as well as for a total visit was much less in primary-care hospitals.
