Application of Zero Defects Concept in Pharmacy Dispensing of Our Hospital
- VernacularTitle:零缺陷理念在我院药房调剂工作中的应用
- Author:
Hui ZHANG
- Publication Type:Journal Article
- Keywords:
Pharmacy;
Dispensing;
Zero defect;
Zero error;
Zero complaint
- From:
China Pharmacy
2007;0(25):-
- CountryChina
- Language:Chinese
-
Abstract:
OBJECTIVE:To provide reference for the realization of zero error and zero complaint of pharmacy dispensing.METHODS:The experiences of pharmacy dispensing were summarized since the openning of our hospital.Zero defect concept was adopted to improve the management of pharmacy dispensing in the fields of all staff participating in the prevention of errors and disputes,improving service attitude and communication skills,arranging the manpower reasonably and selecting the appropriate position for the right person,improving the professional quality of pharmacy staff and operation procedures,establishing registration and exchange system for dispensing error,providing the training on rational use of drugs for physicians.RESULTS:In recent two years,the application of zero defects concept guaranteed the condition of zero errors and zero complaint of pharmacy dispensing.CONCLUSIONS:Basic measures for zero errors and zero complaint of pharmacy dispensing contain all pharmacy staff applies zero defects concept to guide pharmacy dispensing,to formulate management system for preventing defect and its countermeasures,to practice people-oriented management model of clinical pharmacist.
