Influence of Personal Factors on Outpatient′s Satisfaction of Medical Service
- VernacularTitle:门诊病人个人因素对其满意度影响探析
- Author:
Yingchun LAN
;
Zhixiang TENG
;
Min WANG
;
Qiuyun XU
- Publication Type:Journal Article
- Keywords:
Out-Patient;
Patient′s Satisfaction;
Personal Factor;
Gender;
Age;
Education Level
- From:
Chinese Medical Ethics
1996;0(01):-
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore the influencing factors on outpatients′ satisfaction of medical service.Methods: 195 samples coming from 5 provinces: Shandong,Hebei,Liaoning,Heilongjiang and Jilin province,and Tianjin City were all from the outpatients′ pupulation within a year,and were investigated with questionnaires.The data were collected by face-to-face survey,and totally 134 valid questionnaires were gathered.We use the following methods to complete data analysis: independent sample t-test,and analysis of variance,analysis of correlation,expecting to find the personal factors to affect outpatient satisfaction.Results: research outcome indicates that gender has no effect on outpatient′s satisfaction;while indexes as age and education level have significant influence.
