Revelations of Outpatient Satisfaction Survey on Hospital Management
- VernacularTitle:门诊患者满意度调查对医院管理的几点启示
- Author:
Yingchun LAN
;
Zhixiang TENG
;
Min WANG
;
Qiuyun XU
- Publication Type:Journal Article
- Keywords:
Outpatient;
Patients' Satisfaction Survey;
Patients' Loyalty Level;
Recommendation on Receiving Medical Treatment;
Hospital Management
- From:
Chinese Medical Ethics
1994;0(06):-
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To help hospitals at different levels develop and provide patients with high-quality medical services.Methods: Primary data were gathered through face-to-face surveys with questionnaires employed.Totally 195 questionnaires and 134 valid questionnaires were collected.Analysis of variance,independent-sample test,and cross-table combining z-test were used to complete data analysis.Results: Research outcome indicates there is no significant difference in outpatients' satisfaction level among hospitals at different levels,similar to outpatients' loyalty level.There are different affecting factors on outpatients' recommendation and satisfaction.Conclusion: Hospitals should be clear of patients' satisfaction level,evaluate patients' loyalty objectively,and make great effort on patients' concerning aspects.
