Analyzing and Controlling Dispensing Error in Hospital Outpatient Pharmacy by Total Quality Management Method
- VernacularTitle:用全面质量管理方法分析和控制医院门诊药房调剂差错
- Author:
Anmin CHEN
;
Huanmei ZHOU
- Publication Type:Journal Article
- Keywords:
Total quality management;
Analyzing and controlling;
Hospital outpatient pharmacy;
Dispensing error
- From:
China Pharmacy
2007;0(25):-
- CountryChina
- Language:Chinese
-
Abstract:
OBJECTIVE:To improve hospital dispensing system and reduce dispensing error. METHODS: The causes of 65 cases of dispensing error occurred in outpatient pharmacy were analyzed by employing total quality management (TQM) method from 5 aspects: human,machine,material,method and environment. RESULTS: Among the 5 kinds of factors,the "human" factor took the lead,which accounted for 83% of the dispensing errors. Quality control carried out aimed at the primary factor contributed to the reduction of dispensing error cases,down from previous annual average 16 cases to 1 case of the first 10 month in 2008. CONCLUSION: TQM method contributed to the reduction of dispensing error rate in hospital outpatient pharmacy.
