Application of Physical Evidence in Drugstore
- VernacularTitle:有形展示在药店服务中的应用
- Author:
Yamei SONG
- Publication Type:Journal Article
- Keywords:
Drugstore;
Service;
Physical Evidence
- From:
China Pharmacy
2005;0(13):-
- CountryChina
- Language:Chinese
-
Abstract:
OBJECTIVE:To provide references for the improvement of pharmaceutical service level in drugstore.METHODS:The concept of the Physical Evidence and its signification,the types and practice of the Physical Evidence in pharmaceutical service were expounded.RESULTS & CONCLUSIONS:The application of the Physical Evidence in drugstore can make the intangible service tangible,which can help improve the relation between drugstore and customers.
