Taking Advantage of Patients'Complaints and Enhancing Quality of Pharmaceutical Care
- VernacularTitle:有效利用患者投诉信息,不断提高药学服务质量
- Author:
Jingru ZHANG
;
Yan WANG
;
Jingchun YUAN
- Publication Type:Journal Article
- Keywords:
Taking advantage of;
Complaints;
Pharmaceutical care;
Quality
- From:
China Pharmacy
2001;0(09):-
- CountryChina
- Language:Chinese
-
Abstract:
OBJECTIVE:To promote the improvement of the quality of pharmaceutical care.METHODS:Patients’com_ plaints in2003～2004in the pharmacy department of our hospital were analyzed and the related information was considered in the formulation of countermeasures.RESULTS&CONCLUSIONS:Giving consideration of patients'complaints that served as information resources in pharmaceutical management can promote a steady improvement of the quality of pharmaceutical care.
