Establishment of Evaluation Model for Service Quality of Retail Chain Pharmacy
- VernacularTitle:建立一种零售连锁药店服务质量评价模型
- Author:
Lilin JIANG
;
Shimin YANG
- Publication Type:Journal Article
- Keywords:
Retail chain pharmacy;
Service quality;
Evaluation model
- From:
China Pharmacy
2001;0(09):-
- CountryChina
- Language:Chinese
-
Abstract:
OBJECTIVE:To construct retail chain pharmacy service quality evaluation model suitable for our country.ME_ THODS:SERVQUAL service quality evaluation method was adopted.RESULTS:Based on the practical condition of domestic retail chain pharmacy,24influencing indexes of which were presented and a service quality evaluation model was estab-lished.CONCLUSION:This evaluation model serves as guidance for the improvement of service level of retail chain pharmacy.
