Proceed From Humane Service to Construct Harmonious Relationship Between Hospitals and Patients
- VernacularTitle:从人性化服务入手 构建和谐医患关系
- Author:
Chuanjiang WANG
;
Zongfu MAO
- Publication Type:Journal Article
- Keywords:
Humane service;
harmony;
relationship between hospitals and patients
- From:
Chinese Medical Ethics
1996;0(01):-
- CountryChina
- Language:Chinese
-
Abstract:
As a kind of service trade,medicine needs humane service.The best way to construct harmonious relationship between hospitals and patients is humane service.Humane service should consider that the service's target is patients,the weakness of human nature,the difference of humanity and the mentality of self-defend.Five key elements should be possessed in humane service: reliability,assurance,tangibility,empathy and responsiveness.
