Using the balanced scorecard to implement hospital strategic management
- VernacularTitle:应用平衡计分卡实施医院战略管理
- Author:
Jin MA
;
Wei KONG
- Publication Type:Journal Article
- Keywords:
Balanced scorecard;
Performance management;
Strategic management
- From:
Chinese Journal of Hospital Administration
1998;0(11):-
- CountryChina
- Language:Chinese
-
Abstract:
The balanced scorecard, a new performance management tool used by enterprises, transcends the traditional assessment method of measuring an enterprise only from the financial perspective and renders it possible to view an enterprise simultaneously from four perspectives: financial, customer, internal process, and learning and growth. The balanced scorecard, which can also be used in the medical and health field, enables the hospital to continuously improve performance so as to realize its vision and strategic goals. The paper gives an account of the concept, development steps and principles of the balanced scorecard and its application in hospital strategic management, thus identifying a new channel for hospital development.
