Agent and efficacy of business process reengineering in drug reception for ward areas
- VernacularTitle:病区药品领用业务流程重组的动因与效能分析
- Author:
Boping LI
;
Huifen ZHANG
;
Jue WANG
- Publication Type:Journal Article
- Keywords:
Drug reception;
Business process reengineering;
Information technology
- From:
Chinese Journal of Hospital Administration
1996;0(04):-
- CountryChina
- Language:Chinese
-
Abstract:
Objective To shorten the time of drug reception for ward areas and improve the overall satisfaction level towards the hospital. Methods The process of drug reception for ward areas was optimized by means of information technology and through business process reengineering. Results The time of drug reception for ward areas was effectively shortened and work efficiency and the overall satisfaction level were improved. Conclusion Using information technology and implementing business process reengineering are effective measures that can be taken by hospitals to improve efficiency and satisfaction level.
