Rebuiklding doctor-patient trust in the case of unbalanced grasp of information
- VernacularTitle:信息不对称下医患信任的重构
- Author:
Yuanhong XU
;
Liangzhen ZHU
- Publication Type:Journal Article
- Keywords:
Information;
Doctor-patient relationship;
Trust
- From:
Chinese Journal of Hospital Administration
1996;0(03):-
- CountryChina
- Language:Chinese
-
Abstract:
In the course of patient care, it may occur that doctors and patients have unbalanced grasp of medical information, which directly affects the building of doctor-patient trust and patients'evaluation of medical effects. Instrumental methods for building and enhancing doctor-patient trust include mainly the use of relative networks or the presentation of favors while affective methods chiefly include mutual respect and the promotion of friendly relations via communication. The rebuilding of doctor-patient relationship of trust, however, can be approached from the following seven perspectives: ①establishing and perfecting the system of rendering information accessible to the public; ②raising the managers'awareness of trust; ③building an atmosphere of trust acceptable to the entire staff members; ④accepting the restraint of standards and morality; ⑤rendering information accessible to the public in a realistic way; ⑥taking the initiative in clearing up doubts and performing the obligation of notification; and ⑦perfecting the mechanisms of supervision and reward.
