The managers of hospital should be good at acquiring an opportunity from accusation
- VernacularTitle:医院管理者应注重从投诉中获得机会
- Author:
Tao ZHANG
- Publication Type:Journal Article
- Keywords:
Patients' accusation;
Hospital management;
Opportunity
- From:
Chinese Medical Ethics
1994;0(06):-
- CountryChina
- Language:Chinese
-
Abstract:
In order to make managers of hospital understand and approach patients' accusation correctly, the author emphatically analysed the opportunity that patients' accusation brought to the managers of hospital after elaborating the common cause and manifestations of patient' s accusation. The author pointed out the patients ' accusation often embody the patients' demands that fail to materialize. It means we still have a long way to go in our hospital managerial work.. The author put forward that the managers of hospital should renew their minds, abandon the usual way of persisting in avoidance and perfunctoriness,and should really set up new system Iet patients accuse and accuse effectively.
