Evaluation and guarantee of the quality of hospital service
- VernacularTitle:试论医院服务质量的评价与保障
- Author:
Jiqian FANG
;
Fengqiong ZHOU
;
Shousheng ZHANG
- Publication Type:Journal Article
- Keywords:
Quality of hospital service;
Evaluation
- From:
Chinese Journal of Hospital Administration
1996;0(10):-
- CountryChina
- Language:Chinese
-
Abstract:
The authors first expound by classification the evaluation of the quality of medical service: ①curative effects and side effects; ②quality of existence; ③quality adjusted years of existence; ④cost effectiveness; ⑤appropriateness of treatment measures; ⑥satisfaction of patients. Then they discuss from the perspective of emphasizing trade style ways to guarantee the quality of medical service. These include earnestly implementing various style rectifying measures; ensuring the genuineness and reliability of hospital information; putting into effect the idea of patient oriented service; conducting synchronous evaluation of service quality and trade style; and establishing a sound mechanism for the improvement of trade style and quality evaluation.
