Implement Continuous Quality Improvement and Improve the Satisfaction of Nursing Quality
10.12026/j.issn.1001-8565.2017.02.21
- VernacularTitle:实施持续质量改进对提高护理质量满意度调查作用分析
- Author:
Hongzhen ZHOU
;
Yafang ZHU
;
Qingmei LEI
;
Xuan LI
;
Honglei YU
- Keywords:
Continuous Quality Improvement;
Patient Satisfaction;
High Quality Nursing;
Medicine System
- From:
Chinese Medical Ethics
2017;30(2):220-223
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore the effect of continuous quality improvement theory on patients' satisfaction and nurses'perception of working environment.Methods:Quality nursing service satisfaction survey was conducted in 450 patients,at the same time,100 nurses were investigated for the situation of working environment.Patients' satisfaction and the status of nurses' perception of their own work environment were compared before and after the implementation of continuous quality improvement theory.Results:After the implementation of continuous quality improvement theory,both patients' satisfaction and nurses' perception of working environment were significantly improved (P ＜ 0.05).Gonclusions:Continuous quality improvement theory can improve the satisfaction of patients with high quality nursing service,and enhance the nurses' perception of their working environment.
