Research on the hospital management system in view of total quality management
10.3760/cma.j.issn.1000-6672.2016.10.016
- VernacularTitle:基于全面质量管理理念的医院管理体系探究
- Author:
Ye YU
;
Liwei ZHONG
;
Xingpeng WANG
- Publication Type:Journal Article
- Keywords:
Total quality management;
Perceived quality;
Non-perceived quality;
Management system
- From:
Chinese Journal of Hospital Administration
2016;32(10):776-778
- CountryChina
- Language:Chinese
-
Abstract:
Hospital TQM system is designed to fit China′s specifics,based on the Total Quality Management (TQM)theory and integrating the system theory concepts, comprising two structural modules of perceived quality and non-perceived quality.The former is a trinity framework made up of patient satisfaction,employee commitment and social reputation,while the latter is a management system featuring“Six pillars and six columns”,constituting a three-dimensional management for integrated operation and integration of the hospital.
