The Effects of Hospital Nurses' Self-Esteem and Communication Skill on Self-Leadership and the Quality of Nursing Service.
10.11111/jkana.2016.22.3.220
- Author:
Hee Jung SONG
1
;
Sang Mi LEE
Author Information
1. Kangbuk Samsung Hospital, Korea.
- Publication Type:Original Article
- Keywords:
Quality of nursing service;
Self-leadership;
Self-esteem;
Communication skill
- MeSH:
Education;
Hospitals, General;
Longevity;
Nursing Services;
Seoul
- From:Journal of Korean Academy of Nursing Administration
2016;22(3):220-229
- CountryRepublic of Korea
- Language:Korean
-
Abstract:
PURPOSE: The objective of this study was to investigate the influence of hospital nurses' self-leadership, communication skill, and self-esteem on the quality of nursing service. METHODS: The participants, 230 nurses working at a general hospital in Seoul, completed a cross-sectional descriptive questionnaire survey between January 17 and 28, 2014. The collected data were analyzed using the SPSS 19.0 program for descriptive statistics, t-test, one way & two way ANOVA, correlation, and multiple regression analysis. RESULTS: Nurses' self-esteem and communication skill had significant main effects on self-leadership and the quality of nursing service, but the interaction effect of the two independent variables was not significant. Variables that significantly influenced the quality of nursing service were self-leadership, communication skill, self-esteem, and career longevity. The explanatory power of these variables for the quality of nursing service was 54.4%. CONCLUSION: Findings indicate a need for education programs for nurses which are designed to promote communication skill and enhance self-esteem and self-leadership skills which will in turn enhance the quality of nursing service.
