A Study on the Mediating and Moderating Effect of Work-Family Conflict in the Relationship Among Emotional Labor, Occupational Stress, and Turnover Intention.
10.11111/jkana.2016.22.3.260
- Author:
Byeung Jin NA
1
;
Eun Jung KIM
Author Information
1. The Graduate School of Chosun University, Korea.
- Publication Type:Original Article
- Keywords:
Nurse;
Emotional stress;
Stress;
Personnel turnover;
Conflict
- MeSH:
Hospitals, General;
Intention*;
Korea;
Negotiating*;
Personnel Turnover;
Stress, Psychological
- From:Journal of Korean Academy of Nursing Administration
2016;22(3):260-269
- CountryRepublic of Korea
- Language:Korean
-
Abstract:
PURPOSE: The present study was aimed to examine the degree of nurses' emotional labor and occupational stress and demonstrate the moderating and mediating effects of work-family conflict in the relationship among emotional labor, occupational stress, turnover intention of nurses. METHODS: The participants for this study were 307 nurses currently working in two general hospitals in G city in Korea. Data were collected using structured questionnaires and analyzed for descriptive statistics, t-test, ANOVA, Mann-Whitney U Test, Kruskal Wallis Test, Pearson correlation coefficients and hierarchical multiple regression with SPSS/WIN 21.0 program. RESULTS: It turned out that work-family conflict plays an important role in the relationship among emotional labor, occupational stress, turnover intention of nurses. CONCLUSION: Therefore, to reduce nurses' turnover intention, it is necessary to have an intervention focusing on work-family conflict. Also, it is necessary for both the government and hospitals to establish a supportive system and a program to relieve nurses from their work-family conflict.
