APPLICATION ON WALKING -AROUND MANAGEMENT IN CLINIC MANAGEMENT
10.3969/j.issn.1671-332X.2015.04.048
- VernacularTitle:走动式管理在门诊管理中的运用
- Author:
Qing LIU
;
Shulan PENG
- Publication Type:Journal Article
- Keywords:
Walking -around Management;
Clinic Management
- From:
Modern Hospital
2015;(4):123-124
- CountryChina
- Language:Chinese
-
Abstract:
Objective To analyze the existing problems in the management of outpatient, to change the traditional manage-ment mode and to provide convenience for outpatient medical care.Methods By adopting the establishment of outpatient manage-ment by walking -around team, making the inspection content and quality standards of walking -around management and implemen-ting three class patrol management, We realized the transformation of the traditional outpatient management mode .Results After im-plementing the management by walking around, outpatients'satisfaction were improved and complaints reduced.Conclusion Man-agement by walking around has great effect on meeting the medical needs of patients, improving the quality of clinic service, optimi-zing the management process, and improving the hospital's reputation.
