CONTINUOUS IMPROVEMENT OF SCIENCE OF TCM--COMBINED WITH THE USE AND QUALITY OF SERVICE PERCEIVED GAP ANALYSIS MODEL
10.3969/j.issn.1671-332X.2015.10.034
- VernacularTitle:运用服务质量感知和差距分析模型探析中医科普的持续改进
- Author:
Yueming LU
- Publication Type:Journal Article
- Keywords:
TCM science popularization;
Perceived service quality;
Determinants of quality of service;
5 Gaps Mode;
Harmonious Relationship of doctor -patient
- From:
Modern Hospital
2015;(10):85-87
- CountryChina
- Language:Chinese
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Abstract:
This paper takes the Traditional Chinese Medicine health population science as a social service . From the theoretical perspective .There's a clue that using the models of Perceived Service Quality , Determinants of Quality of Service , 5 Gaps Mode to find out the invisible zone of the continuous improvement of TCM populational sci -ence services.With the further analysis , this zone refers to the 5 gaps of the recognition differential .By minimizing the recognition differential , we form up a strategic program package for TCM populational science , which makes it dif-ferent.Besides, the real case of Guangdong Provincial hospital of TCM has verified that the good TCM populational Science service had demonstrated a positive influence to the Harmonious Relationship of doctor -patient.